United Kingdom: Freelancer profile Ralf Tomaszewski from München, Freiberuflicher Projekt Manager und Senior Consultant (PM, QA, ITSM/ITIL, Interim Management) | Profiles from freelancers and companies
Ralf Tomaszewski, Freelance project manager and Senior Consultant (PM, QA, ITSM/ITIL, Interim Management)
Ralf Tomaszewski
rato project management
Freelance project manager and Senior Consultant (PM, QA, ITSM/ITIL, Interim Management)
80637 München
partly available
Hourly-/Daily rates:
k.A.
Last update: 11.11.2011 19:07
Language skills
german (first language)english (business fluent)spanish (basic knowledge)
Abilities, knowledge, experiences:
Key skills are:
- Years of project management experience with excellent references (includes global ITSM projects, crisis management of project in red flag status).
- Extensive experience in project management (PMBOK©/PMI) and quality management.
- Long-time operational experience in the context of IT service management (ITSM) and delivery of IT services.
- Comprehensive experience in IT consulting and IT infrastructure service.
- Wide knowledge of processes, technology and management of change.
- International certification ITSM/ITIL (EXIN certified Service Manager ITIL V2, ITIL® v3 Expert).
- ISO/IEC 20000 consulting training - itSMF UK Certificate Exam.
References:
Project facts are:
11/2011 - 01/2012
IT Compliance Program in outsourcing context (red flag)
- Role: Senior Consultant/IT Compliance Advisor
- Client: T-Systems International GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany
- Type - Duration: Contract – 3 months
- Achievements
+ Contract analysis, analysis of service delivery and operational management conception.
+ As-is-analysis: Degree of compliance with InvMaRisk requirements of German Federal Financial Supervisory Authority (BaFin) (in addition, IT Grundschutz of the Federal Office for Information Security (BSI), Security Standard ISO/IEC 27002, IT Emergency concept, IT Risk Management) and identification of critical pain points in the area of service provisioning and customer relationship.
+ SWOT and GAP analysis.
+ Definition and coordination of catalog of measures for setup IT Compliance und Service Improvement Program.
+ Implementation and quality assurance of IT Compliance and Service Improvement Program.
------------------------------------------------------------------------------------------------
02/2011 - 09/2011
Project management in transformation from IT system management to IT business Management – Business Service and Process Monitoring e2e (Automotive, JIS/JIT)
- Role: Project Manager
- Client: T-Systems International GmbH, Telekom Deutschland GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany – global scope
- Type - Duration: Contract – 8 months
- Achievements
+ AS-IS assessment of core business processes (Automotive, JIS/JIT) and AS-IS relation to service processes (process modeling according BPMN 2.0.)
+ Validation of consistency of service level agreements, service ownership, monitoring and reporting.
+ Gap analysis and und set-up of requirements of e2e monitoring in relation to core business process JIS/JIT.
+ Solution design and conception, project planning.
+ Co-operation in pre-sales and bid phase (RfP) – Elaboration of quotations and client presentation.
------------------------------------------------------------------------------------------------
09/2010 - 12/2010
Project management in the context of transformation (Outsourcing contract T-Systems and Royal Philips Electronics).
- Role: Project Manager OSS Transformation SaaS Philips
- Client: T-Systems International GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany – global scope
- Type - Duration: Contract – 4 months
- Achievements
Ensuring realisation in time of migrations in SaaS SAP and NON-SAP scope in Europe/US and transformation in operation mode:
+ Preparation of migrations in scope of OSS.
+ Planning and quality assurance.
+ Request management concerning client and migration planning.
+ Management of escalation in case of critical migration run.
+ Weak point analysis and optimization at the interface between migration project and IT factory.
+ Review (post implementation review) and lessons learned for quality improvements.
+ Securing complete implementation of defined measures based on the results of review/lessons learned phase.
------------------------------------------------------------------------------------------------
07/2010 – 09/2010
Optimization of Global Service Delivery Management in the context of transition & transformation (Outsourcing contract T-Systems and Royal Philips Electronics).
- Role: Project Manager Step-Up processes Philips
- Client: T-Systems International GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany – global scope
- Type - Duration: Contract – 2 months
- Achievements
Consulting of Global Service Delivery Management Philips in gap-analysis, set-up catalogue of measures for improvements in process management and implementation according to process standard definitions of T-Systems (Scope: INM, PRM, CHM, CFG, Order),
particularly:
+ Gap analysis based on standard process model (Scope Level 3-5, in particular roles and responsibilities).
+ Definition of required measures for implementation.
+ Planning of catalogue of measures for optimization, definition of work packages (WPS), control and quality assurance of the implementation.
+ Active support of process controlling.
+ Upgrading of process documentation internal/external.
+ Conceptual design of training program and implementation.
+ Review (post implementation review) and lessons learned for quality improvements.
------------------------------------------------------------------------------------------------
10/2009 – 05/2010
Project management in the context of transformation (Outsourcing contract T-Systems and Deutsche Post AG, DHL).
Project takeover in Red Flag project status.
- Role: Project Manager Transition
- Client: T-Systems International GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany – global scope
- Type - Duration: Contract – 8 months
- Achievements
+ Crisis management - Definition and implementation of emergency measures to stabilize critical project status (Task Force mission: change of red flag).
+ Ensuring successful fulfillment of milestone planning and finalization of the transition in time and quality.
+ Ensuring timely buildup of the client data center (Test and development environment in DC APPCOM FFM).
+ Securing transfer in regular operation.
+ Securing optimization of customer communication, transparency and customer satisfaction during transition period.
+ Review (post implementation review) and lessons learned for quality improvements.
------------------------------------------------------------------------------------------------
07/2009 – 09/2009
Support of Bid/Pre-Sales Team for proposal preparation of data center consolidation and service outsourcing (calls for tenders of KPMG, auditing and consultancy firm).
- Role: Senior Consultant
- Client: T-Systems Enterprise Services GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany/UK
- Type - Duration: Contract – 5 months
- Achievements
+ Support of bid and pre-sales team.
+ Conception and planning of Due Diligence (DD), migration and transition-/transformation incl. project planning based on standard PMI/ PMBOK©.
+ Assistance on creation and revision of the description of service offer based on request for proposal.
+ Assistance on quotation costing.
+ Execution of DD and presentation of final DD report in Executive Board.
------------------------------------------------------------------------------------------------
04/2009 – 06/2009
Optimization of service organization in outsourcing context of an international automotive supplier (HBPO GmbH).
- Role: Senior Consultant ITSM
- Client: T-Systems Enterprise Services GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany
- Type - Duration: Contract – 3 months
- Achievements
+ Optimization of service organization (in the context of Near-/Off-Shore) in post transition period.
+ Definition of catalogue of required measures (Streams and work packages) and management and controlling of implementation.
+ Execution of reviews and process auditing.
+ Takeover role interim Incident Manager in stabilization period.
+ Management of pilot project with scope on conception and implementation of WIKI solution for service organization.
------------------------------------------------------------------------------------------------
08/2008 – 03/2009
Project management Transition in outsourcing context of an international automotive supplier (HBPO GmbH).
Project takeover in Red Flag project status.
- Role: Project Manager Transition
- Client: T-Systems Enterprise Services GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany - global
- Type - Duration: Contract – 7 months
- Achievements
+ Takeover of overall project responsibility (project organization with 15 subprojects).
+ Crisis management - Definition and implementation of emergency measures to stabilize critical project status (Task Force mission: change of red flag).
+ Ensuring successful fulfillment of milestone planning and finalization of the transition in time and quality (SAP, Non-SAP).
+ Ensuring delivery of services according Outsourcing contract/SLA.
+ Securing transfer in regular operation.
+ Securing optimization of customer communication, transparency and customer satisfaction during transition period.
+ Review (post implementation review) and lessons learned for quality improvements.
------------------------------------------------------------------------------------------------
04/2007 – 08/2008
Consulting for project NICE within the scope of international standardisation and harmonization of processes & tools
Consulting for project iOMEGA/MDS international rollout
Consulting for DTAG project IEI within the scope of standardisation of IT end user infrastructure
Consulting for International operation and support IO&S
- Role: Senior Consultant PM
- Client: T-Systems International
- Line of business: Information and Communication Technology (ICT)
- Country: Germany – several client locations
- Type - Duration: Contract – 16 months
- Achievements in project NICE
+ Consulting and support in project management (method: PM-Book/PMI) of international project NICE with objective of standardisation and harmonization processes and tools.
+ Consulting for NICE subproject Rollout
+ Milestone planning, tracking & reporting. QA to achieve milestone completion in time, budget & quality.
+ Consolidation of rollout strategies of several units and set up improvement measures.
+ Design, implementation and improvement of international training and know-how transfer program within rollout for local business units and internal rollout team members
+ Assistance in tool and process rollout for local business units
+ Task Force International operation and support organisation
+ QuickScan/Fast track analysis of critical points (weak-point analysis) and risk assessment
+ Activation of IO&S SLA calculation in ITSM system
+ Design and implementation of SLA and Service Quality reporting
+ Take over temporarily role of incident manager
+ Set-up catalogue of measures (streams and work packages) and ensuring implementation of action recommendations
+ Support of international service manager
- Achievements in project iOmega/MDS
+ Consulting of subproject Systems (main focus: Contract Management, License Management, Solution Product Lifecycle) with core objective readiness of international MDS rollout (managed desktop services).
- Achievements in project IEI (Integrated End User Infrastructure DTAG)
+ Consulting for design training definition related to rollout of standardized IT end user infrastructure.
------------------------------------------------------------------------------------------------
01/2007 – 03/2007
Management of service transition
Assistance in TÜV BSI GSHB audit
- Role: Project manager
- Client: T-Systems Enterprise Services GmbH
- Line of business: Information und Communication Technology (ICT)
- Country: Germany – Düsseldorf
- Type - Duration: Contract – 3 months
- Achievements
+ Management of service transition project (Köln Messe)
+ Assistance in TÜV audit BSI GSHB based on ISO 27001
+ Assistance in MS Exchange migration project
------------------------------------------------------------------------------------------------
10/2006 – 12/2006
Consulting in context of service delivery management and service management
- Role: IT Senior Consultant
- Client: T-Systems Enterprise Services GmbH
- Line of business: Information und Communication Technology (ICT)
- Country: Germany – Berlin
- Type - Duration: Contract – 3 months
- Achievements
+ Optimisation of service delivery/service management with focus on customer view by implementation of service request tracker tool
+ Optimisation and quality assurance of incident and change management process in context of outsourcing (interface optimisation and process standardisation)
+ Analysis of data centre services
+ Set up business management contract of data centre service delivery for Alldata Systems GmbH
------------------------------------------------------------------------------------------------
08/2006 – 09/2006
Consulting for ratification Operational Level Agreements (Contract Management) and quality assurance
- Role: IT Senior Consultant
- Client: T-Systems Enterprise Services GmbH, Business Unit Healthcare
- Line of business: Information und Communication Technology (ICT)
- Country: Germany – Berlin
- Type - Duration: Contract – 2 months
- Achievements
+ Quality assurance of service specifications and of product definition of services based on service offering packages
+ Draw up of operational level agreements (OLAs) in relation to existing service level agreements (SLAs) and subcontracting (Underpinning Contracts – UCs)
+ Quality assurance of process-oriented document management
+ Quality assurance of project planning, ensure delivery in time and quality.
+ Ensured handover to operating units.
------------------------------------------------------------------------------------------------
08/2005 – 06/2006
Process management and quality assurance IT infrastructure service
- Role: IT Quality Advisor
- Client: DaimlerChrysler Bank
- Line of business: Financial sector
- Country: Germany – Stuttgart
- Type - Duration: Contract – 10 months
- Achievements
+ Process management and quality assurance in area of operational service processes
+ Professional and technical consulting based on ITIL framework
+ Implementation of connectivity solution for communication of ITSM systems (in house service units and outsourcing partner)
+ Optimisation of KPI Reporting
+ Integration of application service units in ITSM Tool
+ Improvement of ITSM system to optimize process performance
------------------------------------------------------------------------------------------------
03/2001 – 04/2005
Ensure the efficiency and effective of the IT service delivery by optimization the quality of service
- Role: Senior IT Service Manager
- Client: Wella AG
- Line of business: Consumer goods
- Country: Germany – Darmstadt
- Type – Duration: Permanent – 49 months
- Responsibilities
+ In charge of quality for delivery of IT services (incl. in charge of personnel and budget)
+ In charge of the global IT service management tool and project management
+ Participation in definition of global IT standards and policies
+ In charge of global IT service delivery during transition phase
- Project achievements
+ Implemented best-practice IT service management based on ITIL framework
+ Designed the consolidation of local helpdesk units to set-up a single-point-of-contact in Europe
+ Implemented performance measuring based on key performance indicators related to service level agreements with business
+ Implemented accounting for services
+ In charge of subproject “EUC” of make-or-buy evaluation project.
------------------------------------------------------------------------------------------------
12/2000 - 02/2001
Project work in the context of launch eBroker online system
- Role: IT Senior Consultant
- Client: former BfG Bank, now SEB
- Line of business: Financial sector
- Country: Germany – Frankfurt
- Type – Duration: Contract – 3 months
- Achievements
+ Interim management of call centre IT infrastructure
+ As-is analysis and to-be concept of IT infrastructure management, delivered manual of operation management
+ Drafted concept for implementation of helpdesk tool
------------------------------------------------------------------------------------------------
09/2000 – 11/2000
As-is analysis and risk analysis of software developments projects related to an IT merger
- Role: IT Senior Consultant
- Client: Sutter Group
- Line of business: publishing
- Country: Germany – Essen/Stuttgart
- Type – Duration: contract – 2 months
- Achievements:
+ Quality assurance of project planning
+ Analyzed risk and current status of software development projects
------------------------------------------------------------------------------------------------
06/2000 - 08/2000
Optimization of IT service quality, team building and service orientation
- Role: IT Senior Consultant
- Client: Novartis Pharma Schweiz AG (R&D)
- Line of business: chemicals industry
- Country: Switzerland – Basel
- Type - Duration: Contract - 2 months
- Achievements
+ As-is analysis with focus on process optimization, team building and service orientation of staff members
+ Weak-point analysis and to-be concept
+ Preparation and realization of workshop
+ Management Coaching
------------------------------------------------------------------------------------------------
06/1999 - 12/1999
Planning and coordination of Y2K rollout projects
- Role: Project manager
- Client: German Telekom AG
- Line of business: Telecommunication
- Country: Germany – Darmstadt/Bamberg/Nürnberg/München
- Type - Duration: Contract - 6 months
- Achievements:
+ Planned rollout in several client subsidiaries in Southern Germany
+ Coordinated and controlled of implementation
------------------------------------------------------------------------------------------------
01/1999 – 08/2000
Planning, set-up and manage subsidiary for business area Southern Germany and integrated IT Service Centre
- Role: Subsidiary Manager and IT Service Manager
- Client: BENUS AG
- Line of business: IT service
- Country: Germany – Berlin/Darmstadt
-
- Type - Duration: Permanent – 32 months
- Responsibilities:
+ In charge of the business region Southern Germany incl. Personnel and budget responsibility
+ Participation in marketing activities and sales support
+ In charge of delivered service quality of managed services
+ Manage IT support team on behalf of DTAG/FTZ Darmstadt
+ In charge of consulting focusing on IT service quality
- Project achievements:
+ Set up of the subsidiary for the business region Southern Germany in Darmstadt
+ Collaborated on the implementation of quality system DIN EN ISO 9001
+ Planned, established and managed IT Service Centre Rhein-Main
------------------------------------------------------------------------------------------------
09/1997 – 12/1998
Client Managed Services
- Position: Project manager of managed services
- Client: German Telekom (R&D Darmstadt)
- Line of business: Telecommunication
- Country: Germany – Berlin/Darmstadt
- Type - Duration: Permanent – 15 months
- Responsibilities:
+ In charge of delivered service quality of managed services
+ Lead IT support team
+ In charge of consulting focusing on IT service quality
+ Evaluated and selected solutions in desktop management
------------------------------------------------------------------------------------------------
06/1996 – 06/1997
Infrastructure consulting focused on Novell and NT client/server architecture
- Role: IT Consultant
- Client: dds GmbH
- Line of business: miscellaneous, medium-sized business
- Country: Germany – Heilbronn
- Type - Duration: Permanent - 12 months
- Responsibilities:
+ In charge of IT infrastructure consulting of client/server architecture
+ Maintained IT infrastructure (system and network management)
+ Advised on internet technology and connectivity
+ Held trainings of Microsoft applications
------------------------------------------------------------------------------------------------
08/1993 – 05/1996
IT infrastructure service
- Role: IT Systems Engineer
- Client: Municipality of Heilbronn
- Line of business: Public service
- Country: Germany – Heilbronn
- Type - Duration: Permanent - 33 months
- Responsibilities:
+ Maintained IT infrastructure (system and network management)
+ Programmed in VBA
+ Held trainings and user support
Temporal and spatial availability.:
Available as of 2012-02-01 - on-site assignment possible (100%)
Other:
For any further questions please feel free to contact me.
Best regards
Ralf Tomaszewski
rato project management
Hedwig-Dransfeld Allee 12
80637 München
Germany
Phone: +49 89 147 281 06
Mobile: +49 162 214 314 8
Fax: +49 89 220 613 96
Mail: ralf.tomaszewski@rato-pm.com
XING http://www.xing.com/profile/Ralf_Tomaszewski
Linkedin http://www.linkedin.com/pub/ralf-tomaszewski/0/b05/979
GULP http://www.gulp.de/Profil/rtomaszewski.html
Twitter http://twitter.com/#!/rtomaszewski
Skype ralf_tomaszewski
Key skills are:
- Years of project management experience with excellent references (includes global ITSM projects, crisis management of project in red flag status).
- Extensive experience in project management (PMBOK©/PMI) and quality management.
- Long-time operational experience in the context of IT service management (ITSM) and delivery of IT services.
- Comprehensive experience in IT consulting and IT infrastructure service.
- Wide knowledge of processes, technology and management of change.
- International certification ITSM/ITIL (EXIN certified Service Manager ITIL V2, ITIL® v3 Expert).
- ISO/IEC 20000 consulting training - itSMF UK Certificate Exam.
References:
Project facts are:
11/2011 - 01/2012
IT Compliance Program in outsourcing context (red flag)
- Role: Senior Consultant/IT Compliance Advisor
- Client: T-Systems International GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany
- Type - Duration: Contract – 3 months
- Achievements
+ Contract analysis, analysis of service delivery and operational management conception.
+ As-is-analysis: Degree of compliance with InvMaRisk requirements of German Federal Financial Supervisory Authority (BaFin) (in addition, IT Grundschutz of the Federal Office for Information Security (BSI), Security Standard ISO/IEC 27002, IT Emergency concept, IT Risk Management) and identification of critical pain points in the area of service provisioning and customer relationship.
+ SWOT and GAP analysis.
+ Definition and coordination of catalog of measures for setup IT Compliance und Service Improvement Program.
+ Implementation and quality assurance of IT Compliance and Service Improvement Program.
------------------------------------------------------------------------------------------------
02/2011 - 09/2011
Project management in transformation from IT system management to IT business Management – Business Service and Process Monitoring e2e (Automotive, JIS/JIT)
- Role: Project Manager
- Client: T-Systems International GmbH, Telekom Deutschland GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany – global scope
- Type - Duration: Contract – 8 months
- Achievements
+ AS-IS assessment of core business processes (Automotive, JIS/JIT) and AS-IS relation to service processes (process modeling according BPMN 2.0.)
+ Validation of consistency of service level agreements, service ownership, monitoring and reporting.
+ Gap analysis and und set-up of requirements of e2e monitoring in relation to core business process JIS/JIT.
+ Solution design and conception, project planning.
+ Co-operation in pre-sales and bid phase (RfP) – Elaboration of quotations and client presentation.
------------------------------------------------------------------------------------------------
09/2010 - 12/2010
Project management in the context of transformation (Outsourcing contract T-Systems and Royal Philips Electronics).
- Role: Project Manager OSS Transformation SaaS Philips
- Client: T-Systems International GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany – global scope
- Type - Duration: Contract – 4 months
- Achievements
Ensuring realisation in time of migrations in SaaS SAP and NON-SAP scope in Europe/US and transformation in operation mode:
+ Preparation of migrations in scope of OSS.
+ Planning and quality assurance.
+ Request management concerning client and migration planning.
+ Management of escalation in case of critical migration run.
+ Weak point analysis and optimization at the interface between migration project and IT factory.
+ Review (post implementation review) and lessons learned for quality improvements.
+ Securing complete implementation of defined measures based on the results of review/lessons learned phase.
------------------------------------------------------------------------------------------------
07/2010 – 09/2010
Optimization of Global Service Delivery Management in the context of transition & transformation (Outsourcing contract T-Systems and Royal Philips Electronics).
- Role: Project Manager Step-Up processes Philips
- Client: T-Systems International GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany – global scope
- Type - Duration: Contract – 2 months
- Achievements
Consulting of Global Service Delivery Management Philips in gap-analysis, set-up catalogue of measures for improvements in process management and implementation according to process standard definitions of T-Systems (Scope: INM, PRM, CHM, CFG, Order),
particularly:
+ Gap analysis based on standard process model (Scope Level 3-5, in particular roles and responsibilities).
+ Definition of required measures for implementation.
+ Planning of catalogue of measures for optimization, definition of work packages (WPS), control and quality assurance of the implementation.
+ Active support of process controlling.
+ Upgrading of process documentation internal/external.
+ Conceptual design of training program and implementation.
+ Review (post implementation review) and lessons learned for quality improvements.
------------------------------------------------------------------------------------------------
10/2009 – 05/2010
Project management in the context of transformation (Outsourcing contract T-Systems and Deutsche Post AG, DHL).
Project takeover in Red Flag project status.
- Role: Project Manager Transition
- Client: T-Systems International GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany – global scope
- Type - Duration: Contract – 8 months
- Achievements
+ Crisis management - Definition and implementation of emergency measures to stabilize critical project status (Task Force mission: change of red flag).
+ Ensuring successful fulfillment of milestone planning and finalization of the transition in time and quality.
+ Ensuring timely buildup of the client data center (Test and development environment in DC APPCOM FFM).
+ Securing transfer in regular operation.
+ Securing optimization of customer communication, transparency and customer satisfaction during transition period.
+ Review (post implementation review) and lessons learned for quality improvements.
------------------------------------------------------------------------------------------------
07/2009 – 09/2009
Support of Bid/Pre-Sales Team for proposal preparation of data center consolidation and service outsourcing (calls for tenders of KPMG, auditing and consultancy firm).
- Role: Senior Consultant
- Client: T-Systems Enterprise Services GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany/UK
- Type - Duration: Contract – 5 months
- Achievements
+ Support of bid and pre-sales team.
+ Conception and planning of Due Diligence (DD), migration and transition-/transformation incl. project planning based on standard PMI/ PMBOK©.
+ Assistance on creation and revision of the description of service offer based on request for proposal.
+ Assistance on quotation costing.
+ Execution of DD and presentation of final DD report in Executive Board.
------------------------------------------------------------------------------------------------
04/2009 – 06/2009
Optimization of service organization in outsourcing context of an international automotive supplier (HBPO GmbH).
- Role: Senior Consultant ITSM
- Client: T-Systems Enterprise Services GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany
- Type - Duration: Contract – 3 months
- Achievements
+ Optimization of service organization (in the context of Near-/Off-Shore) in post transition period.
+ Definition of catalogue of required measures (Streams and work packages) and management and controlling of implementation.
+ Execution of reviews and process auditing.
+ Takeover role interim Incident Manager in stabilization period.
+ Management of pilot project with scope on conception and implementation of WIKI solution for service organization.
------------------------------------------------------------------------------------------------
08/2008 – 03/2009
Project management Transition in outsourcing context of an international automotive supplier (HBPO GmbH).
Project takeover in Red Flag project status.
- Role: Project Manager Transition
- Client: T-Systems Enterprise Services GmbH
- Line of business: Information and Communication Technology (ICT)
- Country: Germany - global
- Type - Duration: Contract – 7 months
- Achievements
+ Takeover of overall project responsibility (project organization with 15 subprojects).
+ Crisis management - Definition and implementation of emergency measures to stabilize critical project status (Task Force mission: change of red flag).
+ Ensuring successful fulfillment of milestone planning and finalization of the transition in time and quality (SAP, Non-SAP).
+ Ensuring delivery of services according Outsourcing contract/SLA.
+ Securing transfer in regular operation.
+ Securing optimization of customer communication, transparency and customer satisfaction during transition period.
+ Review (post implementation review) and lessons learned for quality improvements.
------------------------------------------------------------------------------------------------
04/2007 – 08/2008
Consulting for project NICE within the scope of international standardisation and harmonization of processes & tools
Consulting for project iOMEGA/MDS international rollout
Consulting for DTAG project IEI within the scope of standardisation of IT end user infrastructure
Consulting for International operation and support IO&S
- Role: Senior Consultant PM
- Client: T-Systems International
- Line of business: Information and Communication Technology (ICT)
- Country: Germany – several client locations
- Type - Duration: Contract – 16 months
- Achievements in project NICE
+ Consulting and support in project management (method: PM-Book/PMI) of international project NICE with objective of standardisation and harmonization processes and tools.
+ Consulting for NICE subproject Rollout
+ Milestone planning, tracking & reporting. QA to achieve milestone completion in time, budget & quality.
+ Consolidation of rollout strategies of several units and set up improvement measures.
+ Design, implementation and improvement of international training and know-how transfer program within rollout for local business units and internal rollout team members
+ Assistance in tool and process rollout for local business units
+ Task Force International operation and support organisation
+ QuickScan/Fast track analysis of critical points (weak-point analysis) and risk assessment
+ Activation of IO&S SLA calculation in ITSM system
+ Design and implementation of SLA and Service Quality reporting
+ Take over temporarily role of incident manager
+ Set-up catalogue of measures (streams and work packages) and ensuring implementation of action recommendations
+ Support of international service manager
- Achievements in project iOmega/MDS
+ Consulting of subproject Systems (main focus: Contract Management, License Management, Solution Product Lifecycle) with core objective readiness of international MDS rollout (managed desktop services).
- Achievements in project IEI (Integrated End User Infrastructure DTAG)
+ Consulting for design training definition related to rollout of standardized IT end user infrastructure.
------------------------------------------------------------------------------------------------
01/2007 – 03/2007
Management of service transition
Assistance in TÜV BSI GSHB audit
- Role: Project manager
- Client: T-Systems Enterprise Services GmbH
- Line of business: Information und Communication Technology (ICT)
- Country: Germany – Düsseldorf
- Type - Duration: Contract – 3 months
- Achievements
+ Management of service transition project (Köln Messe)
+ Assistance in TÜV audit BSI GSHB based on ISO 27001
+ Assistance in MS Exchange migration project
------------------------------------------------------------------------------------------------
10/2006 – 12/2006
Consulting in context of service delivery management and service management
- Role: IT Senior Consultant
- Client: T-Systems Enterprise Services GmbH
- Line of business: Information und Communication Technology (ICT)
- Country: Germany – Berlin
- Type - Duration: Contract – 3 months
- Achievements
+ Optimisation of service delivery/service management with focus on customer view by implementation of service request tracker tool
+ Optimisation and quality assurance of incident and change management process in context of outsourcing (interface optimisation and process standardisation)
+ Analysis of data centre services
+ Set up business management contract of data centre service delivery for Alldata Systems GmbH
------------------------------------------------------------------------------------------------
08/2006 – 09/2006
Consulting for ratification Operational Level Agreements (Contract Management) and quality assurance
- Role: IT Senior Consultant
- Client: T-Systems Enterprise Services GmbH, Business Unit Healthcare
- Line of business: Information und Communication Technology (ICT)
- Country: Germany – Berlin
- Type - Duration: Contract – 2 months
- Achievements
+ Quality assurance of service specifications and of product definition of services based on service offering packages
+ Draw up of operational level agreements (OLAs) in relation to existing service level agreements (SLAs) and subcontracting (Underpinning Contracts – UCs)
+ Quality assurance of process-oriented document management
+ Quality assurance of project planning, ensure delivery in time and quality.
+ Ensured handover to operating units.
------------------------------------------------------------------------------------------------
08/2005 – 06/2006
Process management and quality assurance IT infrastructure service
- Role: IT Quality Advisor
- Client: DaimlerChrysler Bank
- Line of business: Financial sector
- Country: Germany – Stuttgart
- Type - Duration: Contract – 10 months
- Achievements
+ Process management and quality assurance in area of operational service processes
+ Professional and technical consulting based on ITIL framework
+ Implementation of connectivity solution for communication of ITSM systems (in house service units and outsourcing partner)
+ Optimisation of KPI Reporting
+ Integration of application service units in ITSM Tool
+ Improvement of ITSM system to optimize process performance
------------------------------------------------------------------------------------------------
03/2001 – 04/2005
Ensure the efficiency and effective of the IT service delivery by optimization the quality of service
- Role: Senior IT Service Manager
- Client: Wella AG
- Line of business: Consumer goods
- Country: Germany – Darmstadt
- Type – Duration: Permanent – 49 months
- Responsibilities
+ In charge of quality for delivery of IT services (incl. in charge of personnel and budget)
+ In charge of the global IT service management tool and project management
+ Participation in definition of global IT standards and policies
+ In charge of global IT service delivery during transition phase
- Project achievements
+ Implemented best-practice IT service management based on ITIL framework
+ Designed the consolidation of local helpdesk units to set-up a single-point-of-contact in Europe
+ Implemented performance measuring based on key performance indicators related to service level agreements with business
+ Implemented accounting for services
+ In charge of subproject “EUC” of make-or-buy evaluation project.
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12/2000 - 02/2001
Project work in the context of launch eBroker online system
- Role: IT Senior Consultant
- Client: former BfG Bank, now SEB
- Line of business: Financial sector
- Country: Germany – Frankfurt
- Type – Duration: Contract – 3 months
- Achievements
+ Interim management of call centre IT infrastructure
+ As-is analysis and to-be concept of IT infrastructure management, delivered manual of operation management
+ Drafted concept for implementation of helpdesk tool
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09/2000 – 11/2000
As-is analysis and risk analysis of software developments projects related to an IT merger
- Role: IT Senior Consultant
- Client: Sutter Group
- Line of business: publishing
- Country: Germany – Essen/Stuttgart
- Type – Duration: contract – 2 months
- Achievements:
+ Quality assurance of project planning
+ Analyzed risk and current status of software development projects
------------------------------------------------------------------------------------------------
06/2000 - 08/2000
Optimization of IT service quality, team building and service orientation
- Role: IT Senior Consultant
- Client: Novartis Pharma Schweiz AG (R&D)
- Line of business: chemicals industry
- Country: Switzerland – Basel
- Type - Duration: Contract - 2 months
- Achievements
+ As-is analysis with focus on process optimization, team building and service orientation of staff members
+ Weak-point analysis and to-be concept
+ Preparation and realization of workshop
+ Management Coaching
------------------------------------------------------------------------------------------------
06/1999 - 12/1999
Planning and coordination of Y2K rollout projects
- Role: Project manager
- Client: German Telekom AG
- Line of business: Telecommunication
- Country: Germany – Darmstadt/Bamberg/Nürnberg/München
- Type - Duration: Contract - 6 months
- Achievements:
+ Planned rollout in several client subsidiaries in Southern Germany
+ Coordinated and controlled of implementation
------------------------------------------------------------------------------------------------
01/1999 – 08/2000
Planning, set-up and manage subsidiary for business area Southern Germany and integrated IT Service Centre
- Role: Subsidiary Manager and IT Service Manager
- Client: BENUS AG
- Line of business: IT service
- Country: Germany – Berlin/Darmstadt
-
- Type - Duration: Permanent – 32 months
- Responsibilities:
+ In charge of the business region Southern Germany incl. Personnel and budget responsibility
+ Participation in marketing activities and sales support
+ In charge of delivered service quality of managed services
+ Manage IT support team on behalf of DTAG/FTZ Darmstadt
+ In charge of consulting focusing on IT service quality
- Project achievements:
+ Set up of the subsidiary for the business region Southern Germany in Darmstadt
+ Collaborated on the implementation of quality system DIN EN ISO 9001
+ Planned, established and managed IT Service Centre Rhein-Main
------------------------------------------------------------------------------------------------
09/1997 – 12/1998
Client Managed Services
- Position: Project manager of managed services
- Client: German Telekom (R&D Darmstadt)
- Line of business: Telecommunication
- Country: Germany – Berlin/Darmstadt
- Type - Duration: Permanent – 15 months
- Responsibilities:
+ In charge of delivered service quality of managed services
+ Lead IT support team
+ In charge of consulting focusing on IT service quality
+ Evaluated and selected solutions in desktop management
------------------------------------------------------------------------------------------------
06/1996 – 06/1997
Infrastructure consulting focused on Novell and NT client/server architecture
- Role: IT Consultant
- Client: dds GmbH
- Line of business: miscellaneous, medium-sized business
- Country: Germany – Heilbronn
- Type - Duration: Permanent - 12 months
- Responsibilities:
+ In charge of IT infrastructure consulting of client/server architecture
+ Maintained IT infrastructure (system and network management)
+ Advised on internet technology and connectivity
+ Held trainings of Microsoft applications
------------------------------------------------------------------------------------------------
08/1993 – 05/1996
IT infrastructure service
- Role: IT Systems Engineer
- Client: Municipality of Heilbronn
- Line of business: Public service
- Country: Germany – Heilbronn
- Type - Duration: Permanent - 33 months
- Responsibilities:
+ Maintained IT infrastructure (system and network management)
+ Programmed in VBA
+ Held trainings and user support
Temporal and spatial availability.:
Available as of 2012-02-01 - on-site assignment possible (100%)
Other:
For any further questions please feel free to contact me.
Best regards
Ralf Tomaszewski
rato project management
Hedwig-Dransfeld Allee 12
80637 München
Germany
Phone: +49 89 147 281 06
Mobile: +49 162 214 314 8
Fax: +49 89 220 613 96
Mail: ralf.tomaszewski@rato-pm.com
XING http://www.xing.com/profile/Ralf_Tomaszewski
Linkedin http://www.linkedin.com/pub/ralf-tomaszewski/0/b05/979
GULP http://www.gulp.de/Profil/rtomaszewski.html
Twitter http://twitter.com/#!/rtomaszewski
Skype ralf_tomaszewski
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