United Kingdom: Freelancer profile Anonymes Profil from München, PMO, e-Commerce Development, Consulting | Profiles from freelancers and companies

Register now | Login

You are here: Freelancers » Nicolaus Pham

Nicolaus Pham, PMO, e-Commerce, Consulting from München

Nicolaus Pham

Dipl.-Kaufmann

PMO, e-Commerce, Consulting

80796 München

Show map

available

Hourly-/Daily rates: k.A.

Other:

Last update: 06.08.2010 12:04

Product marketing Project management

Attachments

- none -

Language skills

german (first language)english (business fluent)french (basic knowledge)

Abilities, knowledge, experiences:
Software
• MS-Powerpoint, -Excel, -Word
• eventim.sales, eventim.promoter

Ticketing
• Online sales
• Tournament ticketing

Online marketing and e-commerce
• SEO
• Skilled in developing online business models and GUIs

References:
JOB ROLE 01/2008 – 12/2009
• Consulting client companies in various fields
• Developing e-commerce business models

KEY ACHIEVEMENTS
A market-leading German e-commerce and call center-business:
• Reduced non-personnel-costs by 9% in a 9-months term
• Analyzed core IT- and procurement processes
• Developed measures for further sustainable increase of efficiency

A market-leading German insurance company:
• Successfully led the project management office (PMO) of a global IT-outsourcing project
• Assured the flow of information between five work streams, approx. 80 contact persons in 14 operational entities and two candidate suppliers
• Managed the collection and provision of data in the course of a 10-week due diligence
• Tracked the project’s core activities and the status of work streams on a daily basis
Developed various websites and portals

JOB ROLE 04/2007 – 12/2008
• Consulting client companies in various fields

KEY ACHIEVEMENTS
A medium-sized German e-commerce business:
• Set-up and lead of customer service processes for a new business segment
• Performed sales and marketing activities
• Developed new website features

A market leading American software company:
• Analyzed sales, licensing and back-office processes
• Performed an EMEA-wide survey
• Developed a scorecard to improve detecting the demand for training and information of licensing employees

JOB ROLE 05/2005 – 08/2006
• Key contact for national quota holders in all ticketing-related areas in the course of the 2006 FIFA World Cup in Germany
• Lead of a customer service team of six
• 3rd-level support at stadium ticket-centers during the 2005 Confederations Cup and the 2006 World Cup
• Responsible for sales reports

KEY ACHIEVEMENTS
• Co-developed ordering, billing, reselling, fulfilment and customer service processes
• Supported approx. 280 quota holders worldwide, e.g. national and regional football associations, clubs, sponsors and other constituent groups as well as VIP-end-customers
• Helped developing a tool for facilitating the collection of order data from quota holders
• Consistently ensured provision of highest standards of service and integrity from staff
• Achieved a 99% quota of personalized tickets in the area of responsibility
• Achieved a 3% quota of empty seats throughout the 64-match tournament

Temporal and spatial availability.:
February 2010

Contact freelancer

Name: *		Company: *
Email address*:		Phone:
Your website:
ZIP & City*		Country*:

*Subject:**

*Inquiry:**
Security code: *
I accept your conditions: (You agree that you do not send any spam messages to the freelancer, see § 4.8 our terms of use. There are no fees or contracts.)