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Patrick Roose, senior project / change / service / transition manager (ERP / CRM / Service Desk ITIL)

Patrick Roose

Care Automation

senior project / change / service / transition manager (ERP / CRM / Service Desk ITIL)

3990 Linde

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available

Hourly-/Daily rates: k.A.

Other:

Last update: 15.09.2011 18:27

Inter-CIM management Project management

Attachments

- none -

Language skills

arabisch (basic knowledge)english (business fluent)french (business fluent)niederländisch (first language)

Abilities, knowledge, experiences:
As senior consultant / interim manager I'm hired to support projects and operational interventions on the edge of business & IT in a multi cultural environment.
The duration these intl. customers take me on board is negotiable (varies from 6 months till + 2 years).

Here's a short overview of my most recent assignments/business cases:
1) support "change the organisation":
focussing on strategy, becoming competitve, transition, migration
- coaching customers from an as-is to a to-be situation, new strategic company development
- audit & process improvement (business processes, IT layer)
- audit-implementation of ERP / CRM - ITIL / ITSM - products (BPM case tools, service desk mngt tools)
- implementation of operational excellence / benfits realisation mngt
- quality improvement and increase customer satisfaction
- alignement and uniformisation of companies / departments
- reorganisation of processes & organisation to become lean

2) run the organisation:
focussing on business continuity
- service delivery management (retail, banking)
- daily line management
- project tactical support for several branches (FMCG, retail, financials, assurances, energy)

Roles : program / project / change / practice / line / transition / process improvement manager / auditor / service delivery manager

References:
http://www.box.net/shared/fbble83cepbkj4kcapap
http://www.linkedin.com/in/patrickroose
http://patrick.roose.netcv.com

Temporal and spatial availability.:
within 20 days, negotiable

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